I want to provide written commendation for and gratitude to the staff of the nursing care center at Diakon Senior Living – Hagerstown/The Ravenwood Campus.
My mother was transported to Diakon Senior Living to be closer to me. I remember those first evenings vividly as my mother and I were warmly greeted by nursing aides. My mother has serve physical limitations and the aides provided very attentive care that made us feel very welcomed.
In the months after our arrival, all interactions with the staff were friendly and personable. The expectations of care for a loved one come with high standards for family members who serve as health-care advocates, so it becomes easy to find fault in the demanding and stressful environment of the health-care field. Yet everyone at Diakon Senior Living, from the evening-shift staff to those at the front desk and in admissions, finance, activities, physical therapy and the many levels of nursing care, offered positive interactions and were both informative and encouraging.
In a meeting with the executive director, during which she spent two hours listening and answering any concerns, it became clear that the staff were guided by a skilled team leader. Her attention in an obviously full day was reassuring. I could tell other staff members admired her professionalism and guidance.
With sincere gratitude and thanks,
We were happy with our beautiful home on the lake in Boiling Springs; however, we started feeling overwhelmed by its maintenance. With both of us being “70 something” we realized we were somewhat house bound relative to its upkeep, not traveling as much as we would like and that financially, it was time to plan for our future home and care; not waiting for circumstances and having someone else make this decision for us. After a comprehensive search, we simultaneously said to one another “Cumberland Crossings, that’s the one!” Beautiful grounds, lovely mountain views, walking paths surprising us with wildlife, great dining, wonderful people who speak to one another, wave to one another, support one another; a staff that is so considerate to every need – social, medical – and in friendship. This is our home. This is Cumberland Crossings.
I have been a resident here in Buehrle Center for five years and do not want to go anywhere else. The staff are wonderful, very helpful in every way. The food is very good most of the time. Activities are good if you choose to participate. Emergency response is prompt.
Life at Cumberland Crossings has exceeded our expectations. Tom sings in the chorus and enjoys the library and discussing history with other residents. Betty enjoys aquatic exercise, bible study, and volunteering in the gift shop. We are both still active in the Carlisle community while also enjoying the company of our many new friends. The most beautiful music in the world is the sound of someone else shoveling our sidewalk or mowing our beautiful green grass! We are active and healthy and plan to stay that way for a long time, but it is very good to know that, should we need it, help is right at hand, only a phone call away. Looking back, we can honestly say, we made the right move!
Taking care of a home inside and out was becoming a big problem and I was sure it was time to make a change. I wanted a place where I could feel comfortable, where I could find friends, where I had no home responsibilities. Including no more looking for someone to mow the lawn, or to shovel the snow, where I could feel my life was mine to do whatever I wished. Where I could get help when and if needed. Where I would be a person and missed if not seen for awhile. All of these things, plus more, I found at The Lutheran Home at Topton, and my life has become extremely pleasant and relaxing. I am in good health and know by my experience, there are good years ahead for my remaining years.
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