We moved here 16 months ago; we are so glad we did soon after we retired. Our cottage is amazingly comfortable and the campus is very open and attractive. We made friends quickly. We participate in many organized activities, dinners and trips. We also enjoy downtown Carlisle very much. I bike, swim and exercise almost daily. I have my own garden and admire the flowers around campus. Cumberland Crossings is a very nice place for us to be!
I just wanted to thank you for everything you did for us to make our living here possible. When we started out on this journey for housing we didn’t really know where it would take us but we did realize that physically we were not going to be able to keep our home going by ourselves. We had two things going for us that caused us to come here and investigate the possibilities. My background working in a personal care facility ... taught me to accept the future and make the best of it. And the second thing is our strong faith, which we truly saw in action from our first visit here, putting our home up for sale and the actual sale within three weeks, allowing us to move here without the added expense of a bridge loan. Truly, God was guiding us all the way!
Now we are here and I love it and we are very comfortable and content here. We have never moved anywhere that we received such a warm welcome from our neighbors, who each introduced themselves the first week we were here ... as well as those eating lunch at the café, who always invited us to sit at their tables.
Our cottage is very comfortable and cozy. We brought too much “stuff,” but will work our way through all those boxes in the second bedroom this winter and by spring will be able to recognize it as a sewing/craft room and office and whatever-else room.
We can’t say enough about the maintenance team. They are great guys, respectful, kind, professional and fun. We really appreciate them! I just wanted you to know how very happy we are living here. We were busy from mid September through October and now are ready to get into our lives at BVLV.
I want to provide written commendation for and gratitude to the staff of the nursing care center at Diakon Senior Living – Hagerstown/The Ravenwood Campus.
My mother was transported to Diakon Senior Living to be closer to me. I remember those first evenings vividly as my mother and I were warmly greeted by nursing aides. My mother has serve physical limitations and the aides provided very attentive care that made us feel very welcomed.
In the months after our arrival, all interactions with the staff were friendly and personable. The expectations of care for a loved one come with high standards for family members who serve as health-care advocates, so it becomes easy to find fault in the demanding and stressful environment of the health-care field. Yet everyone at Diakon Senior Living, from the evening-shift staff to those at the front desk and in admissions, finance, activities, physical therapy and the many levels of nursing care, offered positive interactions and were both informative and encouraging.
In a meeting with the executive director, during which she spent two hours listening and answering any concerns, it became clear that the staff were guided by a skilled team leader. Her attention in an obviously full day was reassuring. I could tell other staff members admired her professionalism and guidance.
With sincere gratitude and thanks,
I visited a half-dozen times before I came here to live. One of the best things is the feeling of security. There is help right here if and when it’s needed. There’s always something to do, and lots of freedom to do what we want!
I couldn’t be happier than I am now living at Diakon. I first moved here with my husband ... When he died, people asked me if I was going to move, and I told them absolutely not. I couldn’t be in a better place. Living here offers more of a carefree life. The campus has a friendly atmosphere and I feel very much at home here. I love all of the people here—they’ve become part of my family.
Not only do I have an extended family here, but I also have the benefit of knowing that my home maintenance issues will be addressed for me. I don’t have to worry about anything—inside or outside. Prior to moving here, maintenance work used to be a nightmare. I could never get a handyman when I needed him. Since I moved here, I don’t have to worry about it anymore. The staff even changes the batteries on the smoke and carbon dioxide alarms. I am part of an ‘elite bunch’ here—residents are treated like kings and queens. We don’t have to worry about many things other older homeowners have to worry about.
When I am not traveling, I spend much of my time with other residents. A bunch of us go out to lunch together on a regular basis. We love the pool. There is also an exercise gym and the activity director often assists us with our exercises. I also enjoy the once-a-month cottage dinner.
The social aspects ... are wonderful, but so is the sense of security the campus offers. I think it is especially great because it takes the pressure off of my children. It relieves me greatly to know that my children don’t particularly need to be right here if I need help. For instance, if an emergency should arise, I can just push my help button that rings into the nursing care center. The staff there would get me the care that I need, as well as notify my daughter of my condition.
The entire campus provides a level of comfort that I wouldn’t have elsewhere. It is like living in a neighborhood. You have your own life, but you know you can get help if you need it. The living accommodations are ideal for me. I was talking to one of my neighbors the other day and she was telling me that moving here was one of the best things she has ever done. I agree.
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