My mother is in personal care at The Manor. She had a fall right before Christmas and was in the hospital for two weeks. From there she was in the health care unit. I cannot tell you how much I appreciate [staff members] for helping my mom become more independent and feel safe back in her apartment in the Manor. I cannot say enough how much I appreciate these wonderful staff who went above and beyond to get my mom back to where she needed to be. Thank you!
My father came to Frey Village ... for rehab after a hospital stay. I cannot say enough about the kindness and attentiveness of every person there. Everyone seemed to go over and beyond for their patients. We were pleasantly surprised because we had seen a [previous] two-star rating. That rating in my opinion is way, way way off. The facility is clean and well-kept and patients are well cared for. We have been to other rehabs and care centers and hands down this was our best experience. Caregivers were always available for questions and they were very aware of a patient's condition and any changes that occurred. My father did pass in this facility and their compassion was above and beyond. I will forever be grateful for their help and kindness.
My mom has been at Twining [Village] for the past 4 years and my overall experience has been very positive. Twining's leadership is always first to recognize each stage of my mom's rapid decline and is very accommodating and nurturing with the family as we acclimated to each decline. The [direct care and support] staff members are very good and caring, and I can see leadership actively looks to find and keep staff members who are passionate and responsible ....
I had a long history of working at Diakon; the last 11 years of my career included preparing skilled nursing and personal care facilities for annual Department of Health surveys.
Based on this history, I knew the facility and Personal Care Administrator Charlene Fisher. I had knowledge of her philosophy in providing care and services for the residents of the Buffalo Valley personal care center. Because of this, we chose personal care at Buffalo Valley for our dear mother. Charlene leads by example; the example she sets is focused on treating all with kindness and compassion. Charlene pays attention to detail and takes the necessary steps to ensure both residents and family members are treated with dignity and respect.
I would be remiss not to mention the long-time dedication of Shirley Franquet, activities coordinator, who goes above and beyond expectations to provide planned programming to enhance the quality of life for residents. The meals served to residents are prepared not only to meet the nutritional needs of the residents, but also cater to the largely "Pennsylvania Dutch" clientele residing there. Mother thoroughly enjoys her meals! All staff members are warm, welcoming and have given my sisters and me great peace of mind that our mother is well cared for and loved. Thank you!
When my mother was to be released from the hospital and we weren’t sure where she would go, the Ohesson staff assured us, “We will make a place for her.”
We were pleased because Ohesson is near us. She has been in three different placements here and each move has been made because staff recognized that she needed more care. I have complimented the staff at all the different levels.
Now that she is in Memory Care, she has more cohesive days. All of her needs are being met. I take my hat off to the staff, to their training and experience and their helpfulness.
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