I want to provide written commendation for and gratitude to the staff of the nursing care center at Diakon Senior Living – Hagerstown/The Ravenwood Campus.
My mother was transported to Diakon Senior Living to be closer to me. I remember those first evenings vividly as my mother and I were warmly greeted by nursing aides. My mother has serve physical limitations and the aides provided very attentive care that made us feel very welcomed.
In the months after our arrival, all interactions with the staff were friendly and personable. The expectations of care for a loved one come with high standards for family members who serve as health-care advocates, so it becomes easy to find fault in the demanding and stressful environment of the health-care field. Yet everyone at Diakon Senior Living, from the evening-shift staff to those at the front desk and in admissions, finance, activities, physical therapy and the many levels of nursing care, offered positive interactions and were both informative and encouraging.
In a meeting with the executive director, during which she spent two hours listening and answering any concerns, it became clear that the staff were guided by a skilled team leader. Her attention in an obviously full day was reassuring. I could tell other staff members admired her professionalism and guidance.
With sincere gratitude and thanks,
I can’t think of a nicer place to live. Instead of chores and tasks, I enjoy a relaxed, comfortable lifestyle with the amenities and services found at a resort. And the snow and cold are never a problem with our enclosed walkways. And, with all the recent renovations, the community is better than ever!
The Lutheran Home at Topton has been a great improvement in my life. I have met new friends, enjoyed the activities and socializing with others. All of this helped me become a better person. The value of living here is the security you need. It gives you the freedom to come and go as you please, and know you are taken care of. I benefited most in that the responsibility of maintenance on my home is taken care of. Knowing a phone call will get help whether it be for the cottage or myself is a wonderful feeling of relief. I like the cottage feel, and the idea of walking in a safe environment. I love the area and it’s close to my family.
Here, you spend retirement enjoying all life has to offer. Whether that means more time spent with grandchildren, traveling, fishing, biking or trying something totally new, Twining Village affords us the time – and opportunity – to do whatever we want, whenever we want, without worry.
Mowing the lawn, raking leaves, shoveling snow, worry about home repairs, and replacing appliances . . . all of that is behind me since I moved to Luther Haven. Now my days are spent participating in the many activities available to residents, or simply relaxing. Some of my favorite activities are: volunteering, line dancing, exercise class, and Pub Night. My dog Molly also loves it here. She enjoys visiting the residents in the Henry Health Care Center, and thrives on all the attention she gets from the staff here on campus. If the time comes that I need skilled nursing or personal care, it is available right here at The Lutheran Home at Topton. Moving to Luther Haven is one of the best decisions I have ever made.
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