I want to provide written commendation for and gratitude to the staff of the nursing care center at Diakon Senior Living – Hagerstown/The Ravenwood Campus.
My mother was transported to Diakon Senior Living to be closer to me. I remember those first evenings vividly as my mother and I were warmly greeted by nursing aides. My mother has serve physical limitations and the aides provided very attentive care that made us feel very welcomed.
In the months after our arrival, all interactions with the staff were friendly and personable. The expectations of care for a loved one come with high standards for family members who serve as health-care advocates, so it becomes easy to find fault in the demanding and stressful environment of the health-care field. Yet everyone at Diakon Senior Living, from the evening-shift staff to those at the front desk and in admissions, finance, activities, physical therapy and the many levels of nursing care, offered positive interactions and were both informative and encouraging.
In a meeting with the executive director, during which she spent two hours listening and answering any concerns, it became clear that the staff were guided by a skilled team leader. Her attention in an obviously full day was reassuring. I could tell other staff members admired her professionalism and guidance.
With sincere gratitude and thanks,
Jim
